Shipping & Returns
Shipping
We ship all orders within 24 hours on business days (Monday to Friday) via USPS. If you place an order over the weekend or during a holiday, it will be processed the next business day. Free US Ground shipping on orders over $100.
Each figurine is carefully wrapped in multiple layers of protective bubble wrap, then placed in a sturdy box with packing peanuts or foam to keep it secure and prevent movement during transit. We take extra care in packaging our handmade glass figurines to ensure they reach you safely.
Returns
We have a 14-day return policy (from delivery). To start a return, please contact us at glassfigurines@earthlink.net
All returns must be shipped in the original box and with the original wrapping material. We recommend insuring your package, as we can't be held responsible for any lost or damaged returns.
Please note that returns will need to be sent to the following address:
Glass Lilies, Ltd
P.O. Box 1774
Hallandale, FL 33008
Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us within 48 hours if the item is damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. Retain all packaging, as discarding it will void any claims. We will work with the shipping company to resolve the issue and, depending on your preference, either issue a refund or send a replacement.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you require an immediate replacement, please place a new order, and we will issue a refund for the original item once it is returned.
Refunds
Refunds will be processed in the same form as the original payment. A 10% restocking fee will apply to all returns, unless there was an error with your order or the item arrived damaged. Please note that shipping and handling charges are non-refundable.